Mar. 12th, 2008

interpol15: (Shut up CW)
Oh COME ON SUP!


In a COMMENT in [livejournal.com profile] news (titles "100th Day), [livejournal.com profile] jasonshellen, VP of Product Develpoment, announced that as of March 12, 2008, any new users would ONLY have the options of a plus or paid account.

That's right, no more basic accounts. All those who had a basic account before have been grandfathered in, but the fact that there is no mention of the change in the actual news post, and that most of us have been forced to find out via rumors and word of mouth is really pissing a lot of us off.

The biggest problem here is that this was in a comment on the news entry, and not as an entry itself.

The main reason for the end of basic accounts is having two options of plus or paid for new users is a lot less confusing then the three of basic, plus, and paid.

WOW. It's nice to know that SUP sees the average lj user as a TOTAL FUCKING IDIOT. Cause the original three options were so confusing.

As said by [livejournal.com profile] brad, plus accounts were okay because they were optional. The majority of revenue is brought in by these ads and paid users like me, but the majority of content is done by basic users. While they don't pay or show ads, they are what keeps LJ running, keeps our communities filled, write our fiction, and make this a living breathing international community.

I'm angry at the fact that SUP tiptoed around announcing its decision, barely acknowledged its advisory board, didn't even see what people on LJ even though of the idea (cause, you know, we're only the whole fucking reason why they even exist), and are serving us bullshit spin about streamlining instead of just announcing the true reason.

The problem is that SUP CAN NOT treat its user base as on a need to now basis only. We are part of a community that can only be efficient and at its best when those at the top are truthful to their customers. LiveJournal is what it is today because those in charge include us into their changes and goals. Events such as strikethrough '07 showed us the chaos and confusion when SUP makes changes without announcing them first, and the massive anger and frustration that we, the customer, react with when only faced with rumors. For SUP to deliberately choose not to formally announce such a major change is a gross oversight.

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